In the Auto Dialing Caller IDs section, you can manage the Caller IDs the lead sees when an agent calls them in the Dialer. Calls can only be made within campaigns that have phone numbers allocated to them. You need to assign a Caller ID to a campaign.
To access this section, select Settings > Outbound Configurations in the main menu, then switch to the Auto Dialing Caller IDs tab.
You can use the filters at the top of the section to search by campaign, prefix, Caller ID number, or name.
IMPORTANT
If you use DIDs from an external provider, please verify the phone number in your CommPeak Portal account before creating a new Caller ID. To receive incoming calls in the Dialer to such phone numbers, please provide the IP address of the external provider to CommPeak support to configure IP ACL settings.
To add a new auto Caller ID:
Click Create New Caller ID at the top right.
Enter the following information:
Select one or multiple campaigns; please note that the more campaigns you assign to the number, the quicker it can burn.
Enter a prefix which can have the following values:
enter a single prefix or select a single country prefix from the Country Prefix drop-down list
enter several prefixes separated with a comma or select several countries from the drop-down list; in this case, the number will be able to call several countries
enter * instead of a prefix for a number to call any country; having several such numbers in the system is recommended to ensure it always contains numbers that can call any country.
Enter the number in the Caller ID Number field.
Enter the name in the Caller ID Name field if you want the clients to see the name instead of the number.
Select the Blocked Number? checkbox to temporarily turn off the number.
Select the Enabled? checkbox to activate the number right away.
Click Create.
The new Caller ID will be added to the table.
To modify the Caller ID settings:
Click Edit in the Actions column.
On the edit page, you can:
Assign the ID to other campaigns by clicking Add Campaign.
Then, choose additional campaigns, optionally enter prefixes in the Prefix box, select countries, and click Save.
Block or turn off the number.
NOTE
The more campaigns you assign to the number, the quicker it can burn.
To apply actions to multiple IDs:
Select the IDs for which you wish to apply mass actions.
Choose an action from the drop-down list at the bottom of the page.
In the next box, choose which IDs you want to apply the action to: selected records or all records.
Click Process.
To download the list of Caller IDs as a file:
Click Download in the top-right.
Choose CSV or Excel file types.
Save the generated file to your PC.