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Configuring Outbound Caller IDs
Configuring Outbound Caller IDs
Updated over a week ago

You can add a new Caller ID from verified DID numbers or modify existing ones. It is a number your called parties will see when they get outbound calls.


1. To access your PBX web page, allowlist your public IP address in your CommPeak portal account: Cloud PBX > PBX Instances > your PBX domain > Firewall Settings > Web ACL tab.

2. Ensure you use verified Caller IDs in your outbound routes. Calls from unverified ones will be rejected.

To add a Caller ID:

  1. In your PBX control panel, go to Connectivity and select Outbound Routes:

  2. Click Add Outbound Route:

  3. Fill in the route details:

    • enter a name to locate the route quickly in the list - this information is only visible to you in the PBX control panel

    • enter a number or several numbers in the E.164 format separated with a comma

    • set the Override Extension option to Yes to ignore extension Caller IDs and use this one.

  4. On the Dial Patterns tab, configure the patterns:

    • prefix: Enter the prefix to be dialed before a phone number.

    • match pattern: International calling code. For example, for calls in all directions, enter X.

    • CallerID: Enter an extension or a range of extensions permitted to make calls in a specific direction.
      If you want more information about dial patterns, you can look at Pattern Help. To open the Help, click on the + in the top right.


      In the preceding example, all extensions will call phone numbers starting with 440. The extensions from 500 to 509 will make calls internationally if they dial *30 before a phone number.

  5. Click Submit.

  6. Click Apply Config in the top right to apply the settings immediately:



The outgoing rules work with priorities; the highest rule is the first priority, and the lowest rule is the lowest priority.

To modify a Caller ID, click Edit in the Actions column, change the ID settings, and then click Submit. Click Apply Config to complete the modification.

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