You can add a new Caller ID from verified DID numbers or modify existing ones. It is a number your called parties will see when they get outbound calls.
IMPORTANT
1. To access your PBX web page, allowlist your public IP address in your CommPeak portal account: Cloud PBX > PBX Instances > your PBX domain > Firewall Settings > Web ACL tab.
2. Ensure you use verified Caller IDs in your outbound routes. Calls from unverified ones will be rejected.
To add a Caller ID:
In your PBX control panel, go to Connectivity and select Outbound Routes:
Click Add Outbound Route:
Fill in the route details:
enter a name to locate the route quickly in the list - this information is only visible to you in the PBX control panel
enter a number or several numbers in the E.164 format separated with a comma
set the Override Extension option to Yes to ignore extension Caller IDs and use this one.
On the Dial Patterns tab, configure the patterns:
prefix: Enter the prefix to be dialed before a phone number.
match pattern: International calling code. For example, for calls in all directions, enter X.
CallerID: Enter an extension or a range of extensions permitted to make calls in a specific direction.
If you want more information about dial patterns, you can look at Pattern Help. To open the Help, click on the + in the top right.In the preceding example, all extensions will call phone numbers starting with 440. The extensions from 500 to 509 will make calls internationally if they dial *30 before a phone number.
Click Submit.
Click Apply Config in the top right to apply the settings immediately:
NOTE
The outgoing rules work with priorities; the highest rule is the first priority, and the lowest rule is the lowest priority.
To modify a Caller ID, click Edit in the Actions column, change the ID settings, and then click Submit. Click Apply Config to complete the modification.