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External Reports
Updated over a week ago

External reports embed third-party analytics in the Dialer platform. Their interactive charts with flexible filtering and breakdown options visualize the most important data about your call center operations.


External reports appear in your system after about a month of its launch.

To visit the analytics page, go to Reports > External Reports. Along with the Overview, the standard solution includes four reports by Countries, Affiliates, Caller IDs, and Agents.

Countries report provides diagrams and stats by countries.

The following report displays call metrics categorized by Caller IDs.

The following report highlights agents' performance:

To get custom reports, submit a request or contact your account manager.

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