The call rating feature enables agents to easily report call issues.

Managers can identify problematic calls in the Call Record List report and review issue descriptions along with precise timestamps to understand when each issue occurred.

You can activate the call rating feature in the Extended Settings section under General Settings.

In the sections below, we demonstrate how to submit call issues in the predictive dialing mode and during manual calls.

Submit any problems during the call

or from the feedback page

You can report issues during the call

or after it has ended