The Proactive Account Monitoring feature lets you enhance your account's security and control your calls and spending by setting restrictions for your entire account or per SIP account.
You can block calls if suspicious traffic is detected, restrict your calls at certain hours or days, and set limitations on your spending. You can also set related notifications to be sent to your email.
Proactive Account Monitoring is available on your CommPeak portal under VoIP Services > Proactive Monitoring.
Below, you will find explanations about each part of this section.
Past 24 Hours Call Blocks
On the Blocked Calls tab, you will see all the cases of call blocking in your account within the latest 24 hours, including
call block logs with alert descriptions,
detailed call errors, and
active call blocking based on your configuration, with explanations about the VoIP rule that triggered the blocking.
Configuration
On the Rule Settings tab, you can change the proactive monitoring configuration.
IMPORTANT
Activating the configuration options means that you give approval for call blocking in your account.
You can configure the following:
Define your working days and prevent issuing outgoing calls from all of your SIP accounts during the non-working days marked on this page.
Specify your working hours and prevent issuing outgoing calls from all of your SIP accounts during the time outside of these hours.
Enter the maximum possible balance consumption within 24 hours and prevent issuing outgoing calls from all of your SIP accounts if overall consumption exceeds this amount.
Allow CommPeak to block outgoing calls when the proactive monitoring system detects abnormal traffic from your SIP accounts.
Let CommPeak notify you when the proactive monitoring system detects abnormal traffic from your SIP accounts.
After changing the configuration, click Save.
For confirmation, enter your account's password in the pop-up window and click Save Settings.
Custom Proactive Rules
You can customize proactive rules for controlling your spending.
To create a new monitoring rule:
Click New Voip Rule in the top right. This will open the Create Proactive Monitoring Rule page.
Define if you want to apply the rule to the entire customer account or to each of your SIP accounts separately.
Set the monitoring conditions. You can select one or both options mentioned to compare the current day's consumption to your previous workday and the same day last week.
Select the action to perform in case the specified condition is fulfilled:
Send email alert to...: Specify the email you would like to be notified to. Leave the email field blank to receive notifications to your account's default email.
Set account Rate cap to...: Enter the rate cap you want to set if the condition is fulfilled. You will see the current rate cap under the box.
Click Save.
The active rule will appear on the Rule Settings tab in the Custom Rules section. You can turn off the rule by using the switch.
