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Adding SIP Accounts
Updated over a week ago

If several agents use VoIP services within your account at CommPeak Portal, you can use multiple SIP accounts.


The number of SIP accounts available for adding is displayed on the VoIP Services > SIP Accounts page:


By default, you are limited to 10 SIP accounts, but if you need more, you can create a respective request to our support team.

To add a new SIP account:

  1. Expand VoIP Services in the left pane and select the SIP Accounts tab.

  2. You will see the number of active/available SIP accounts. Click on the plus sign next to the box.

  3. On the page that opens, fill in each section as described below. When done, click SAVE CHANGES.





  • Name - enter the name of the new SIP account to locate it quickly.

  • Channel Limit - enter the channel limit for this SIP account or 0 to use your account limit. The maximum limit you can distribute between all your SIP accounts is specified at the top of the setup page.

  • Default tech. prefix - Leave the default value to ensure the best routes and call quality.

Caller ID

Here, you can activate/deactivate the Caller ID rules, edit existing rules, and create new ones. To learn more, please refer to the Dynamic Caller ID Rules article.


Select the checkboxes:

  • to bypass NAT issues with no audio for established calls

  • to enable playing a message when you try to call but are out of balance

  • to auto-correct USA numbers to the international E.164 format


Refer to the SIP Account Authentication‍ article.

Your new account has been created and will become active in a while.


If you need more SIP accounts than are available or want to use other services provided by CommPeak, please open a ticket to our support team.

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