When agents take a break or finish their work in the predictive dialing mode, they need to clock out from the system by selecting one of the available reasons.
Administrators can add new reasons and remove existing reasons whenever necessary.
To create a clock-out reason:
Go to Users > User Management and expand the Dialer Clocked Out Reasons tab.
Click Create New Reason.
Enter the reason and click Enabled? to enable it right away.
Click Create.
You can view statistics about agents' breaks in the Agents Clocked-In Stats report.