You can view active user sessions and kick off online users from the system.
To view active sessions of a user:
Go to Users > User Management tab.
Locate the needed user account and go to the Actions column on the right.
Click Select action and then click Active Sessions.
Toggle the Auto Refresh slider to autorefresh every 10 seconds to monitor the users in real-time.
Click the kick-off buttons in Actions to end sessions for the user.
To view all active users:
Go to Reports > Task Logs, then switch to the Users' Sessions tab. This will open the page that shows all online users in the tenant.
Toggle the Auto Refresh slider to autorefresh every 10 seconds to monitor the users in real-time.
Locate the needed user account and go to the Actions column on the right.
Click the kick-off buttons in Actions to end sessions for the user.
To kick off online users in mass, select the users and choose the selected option at the bottom. Or kick off all users. Then click Process.
NOTE
If an agent is in Predictive Dialing mode, the current call with a lead will not hang up until the call ends. Agents will be able to fill in the missing call status after they log in and clock in again.