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Configuring Announcements
Updated over a week ago

You can enable a voice welcome message for incoming calls instead of connecting them to an extension right away.

Perform the following steps to add audio files with a welcome message or music recordings and configure an announcement.

Step 1: Access the Cloud PBX Web Interface

  1. Obtain your Cloud PBX server's domain and admin credentials from CommPeak support team.

  2. Open a web browser, navigate to the domain, and log in to the server.

Step 2: Upload an Announcement File

  1. In the main menu of your Cloud PBX, go to ADMIN and select System Recordings.

  2. Click Add Recording in the top-left corner.

  3. Fill in the necessary information: enter the recording name and description.

  4. Select an audio file. You can upload your own file by clicking Browse and then choosing a file from your PC. Supported file formats include WAV, MP3, and OGG.
    Or use built-in PBX phrases, which you can select from the Add System Recording dropdown box.

  5. Click Submit. A newly added file will appear in the list. You can select it when creating an announcement.


Step 3: Configure Announcement Settings

  1. In your PBX control panel, go to APPLICATIONS and select Announcements.

  2. Click Add in the top-left corner.

  3. Fill in the necessary information:
    Enter the recording name, description and then select a previously added audio file.
    You can select a user (an extension) or direct a call to a destination queue.

  4. Click Submit.

  5. Click Apply Config in the top right to apply the settings immediately.


Step 4: Assign the Announcement

After saving the announcement, you can assign it to various parts of your Cloud PBX configuration, such as IVRs, time conditions, or other call flow elements.

Step 5: Test the Announcement

  1. Place a test call to the designated phone number or DID that triggers the announcement.

  2. Verify that the announcement is played as expected during the call.

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