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Priority Groups
Updated over a week ago

Once you have created filters that define which leads will be called within each group, you must assign the group of agents (skill group) to each group. This task includes creating priority groups and assigning skill groups to the priority groups.

The skill groups contain lists of agents that match the corresponding skills required for calling each individual group of leads.

CommPeak support team will be able to help you create priority groups to connect the skill groups to the group of leads.

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