CommPeak - PBX Click2Call is a Google Chrome browser extension that enables you to make outbound calls by clicking phone numbers on web pages.
Follow the steps below to set it up and call from the browser.
NOTE
CommPeak - PBX Click2Call is available exclusively for Cloud PBX users.
Extension Setup
To set up the CommPeak - PBX Click2Call extension
Download the extension from the chrome web store, or search the store for CommPeak - PBX Click2Call.
Don't confuse it with another extension CommPeak - Asterisk Click2Call.Click Add to Chrome and then agree to add the extension.
The extensions toolbar in the browser will notify you that it has been added:
In the browser, click on the extension icon and go to Options.
TIP
To see the icon in the extension toolbar, you can just pin it to the toolbar.
In CommPeak - PBX Click2Call box, fill in the necessary information. Then click Save Settings.
Instance ID - please contact the support team for the ID.
IMPORTANT
After you receive the Instance ID from support, allowlist your public IP address in your CommPeak portal account: Cloud PBX > PBX Instances > your PBX domain > Firewall Settings > Click2Call ACL tab.
Extension - enter agent login from PBX Stats>Configuration>Agents.
Profiles - click Add Profile and create outbound route profiles by entering prefixes and route names.
NOTE
The prefixes should be configured first in Cloud PBX. For more information, please get in touch with the support team.
Extension Parameters
To view extension parameters, open your Google Chrome, click the extension icon in the top right corner, click the ellipsis icon next to CommPeak - PBX Click2Call, and select Manage extensions.
Here you can view the list of parameters:
Parameter | Description |
On/Off | Click the toggle switch to enable or disable the extension. |
Description | Information about the developer and some details about the extension. |
Version | The version of the extension you’re currently using. |
Size | The amount of space needed for the extension. |
Permission | A list of allowed options within the extension. |
Site access | Information on any additional site access. |
Allow in incognito | Click the toggle switch to enable or disable the extension in incognito mode. |
Extension options | Click to be redirected to extension options. |
Open extension website | Click to go to the extension website. |
View in Chrome Web Store | Click to go to Chrome Web Store |
Source | Information on where the extension was taken from. |
Remove extension | Click to delete the extension. |
Click2Call Flow
You can now make calls from your browser.
To make a call:
Select the phone number on the web page and right-click on it.
In the context menu that appears, click CommPeak - PBX Click2Call. If you created route profiles, also select a profile:
Answer the incoming call on your IP phone or softphone to start dialing the chosen destination number.
NOTE
Incoming calls to initiate dialing the destination number will work for fixed and ad-hoc devices.