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All CollectionsCloud PBXSetup
Adding Devices and Users
Adding Devices and Users
Updated over a week ago

Devices are similar to accounts you must register in a softphone application or an IP phone.

Users are agents who log into devices to start making calls.

Devices

To add a device:

  1. In your PBX control panel, go to Applications and select Devices:

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  2. Click on the list icon in the top-right corner:

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  3. Click Add New PJSIP Device in the drop-down menu:

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  4. Fill in the device details:

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    • Secret: it is recommended to use the strong password generated by the system

    • ID: enter a unique integer number

NOTE

You will need the secret (password) and ID to register the device in the softphone application or IP phone.

  • Device Type: select the following:

    • Adhoc - the device can have several logins and passwords and can be used by multiple agents

    • Fixed - has one login and password and is attached to one extension only

NOTE

1. The ad-hoc device is more secure than the fixed one.
2. The fixed type is not available with the CommPeak softphone.

  • Default User: leave none.

  1. Click Submit.

  2. Click Apply Config in the top right to apply the settings immediately:

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Users

To add a user:

  1. In your PBX control panel, go to Applications and select Users.

  2. Click Add User:

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  3. Fill in the user details:

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    • User Extension: enter the extension number

    • Display Name: enter a name that will be displayed for calls from this user

    • User Password: enter eight digits that the user will enter as a password when logging in to the softphone application.

  4. Click Submit.

  5. Click Apply Config in the top right to apply the settings immediately:

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