This report presents daily statistics for outbound calls.
On top of the report table, you can also view the data summary for all the days within the selected timeframe:
the number of calls (total and billable),
their total and average duration,
and the total cost of the calls.
To generate the report:
Expand VoIP Services in the left pane and click Daily Calls.
Apply filters as required and click Search. You will see the report output on the screen.
The following table explains the report output.
Column | Explanation |
Probe Date | The date of the calls |
Total Calls | The number of calls during the day |
Billable Calls | The number of calls during the day you pay for |
Total Duration | The duration of all the calls occurred during the day |
ASR % | The answer-seizure rate (the percentage of answered calls) |
ACD | The average call duration |
Total Cost (USD) | The total cost of the calls |