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Call Records (CDR)
Updated over a week ago

This report shows call records for your outbound calls.

You can filter the results by SIP account, pricing group (the Tech. Prefix field), destination, and date range. Then you can view the resulting CDR data on the screen or download it as a CSV file.

Generating a Report with CDRs

To generate the report:

  1. Expand VoIP Services in the left pane and click Call Records (CDR).

  2. Apply filters as required and click SEARCH. You will see the report output on the screen.

The report output contains the following columns:



Tech. prefix

The call pricing category used for this call

Call Date

The date and time of the call in the following format: YYYY-MM-DD hh:mm:ss


The status of the call (ANSWER, USER BUSY, ORIGINATOR CANCEL, etc.)


The caller ID


The phone number of the destination party

Destination Name

The country and network name


The duration of the call

Sell Rate

The price per minute for calls to this network


The total cost of the call

Downloading CDRs

To download CDRs as a compressed folder with a CSV file:

  1. Expand VoIP Services in the left pane and click Call Records (CDR).

  2. Apply filters and click SEARCH.

  3. Click the download button on the right above the table.

  4. The side panel will expand on the right letting you know the system is processing your request.

  5. You can click the close button to allow the system time to prepare the file.

  6. Click the Generated Reports button after a while.

  7. You will see submitted and completed reports in the side panel available for download for seven days:

    • click CDR ALL to download the report with data on all calls

    • click CDR SUMMARY for statistics by the destination country.

  8. Save your file.

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