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Interactive Features
Updated over a week ago

For your calling campaigns, you can enable interactive features to improve the Dialer performance and increase the answer-seizure ratio.

For outbound calls, we can suggest the following:

  • Dropped calls. If no agent is available to take a call once the lead has answered, we can upload an audio file that will be played to the lead.

  • Voicemails. We can also upload an audio file to play when a call reaches a voicemail instead of a person.

For inbound calls, you can have the following features:

  • IVR (Interactive Voice Response). Our support team will help you configure the IVR flow for inbound calls from your clients.

  • Agent queue. Together with IVR configuration, an inbound call can be set to be directed to a group of agents in the queue until one of them picks up.

For an overview of available inbound configurations, you can see this article.

Please submit a support ticket if you'd like to make a request for any interactive feature. In the ticket, specify a feature you would like to add and the name of your Dialer.

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