For your calling campaigns, you can enable interactive features to improve the Dialer performance and increase the answer-seizure ratio.
For outbound calls, we can suggest the following:
Dropped calls. If no agent is available to take a call once the lead has answered, we can upload an audio file that will be played to the lead.
Voicemails. We can also upload an audio file to play when a call reaches a voicemail instead of a person.
For inbound calls, you can have the following features:
IVR (Interactive Voice Response). Our support team will help you configure the IVR flow for inbound calls from your clients.
Agent queue. Together with IVR configuration, an inbound call can be set to be directed to a group of agents in the queue until one of them picks up.
For an overview of available inbound configurations, you can see this article.
Please submit a support ticket if you'd like to make a request for any interactive feature. In the ticket, specify a feature you would like to add and the name of your Dialer.