Roles encompass the permissions granted to users within the system. For instance, you could authorize agents to initiate calls, while team leaders would have access to all reports.

In new systems, the CommPeak support team will establish three default roles: Admin, Team Leader, and Agent, along with their counterparts in the Dialer with built-in PBX.

Each role has a predefined set of permissions that can be adjusted to meet the specific requirements of the client.

Please reach out to the support team or your account manager if you wish to include additional user roles. For example, adding roles for accessing call recordings is feasible. Kindly specify the permissions required for these new roles, as well as the sections they should be able to view or the actions they should be able to perform.