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Logging in to CommPeak Softphone
Logging in to CommPeak Softphone
Updated over a week ago

The first thing you need to do before using CommPeak Softphone is to get your login information from PBX stats. You can also log in using SIP credentials from your account at the CommPeak Portal.

Follow these steps to find relevant data and start your work:

Option 1: Use Agent Credentials from PBX Stats

  1. Go to PBX Stats -> Configuration -> Agents.
    On this page, data in the Login column corresponds to the User field in Softphone.
    To find out the password:

    1. Click Reset Password in the Password column and proceed.

    2. Copy the password in the following window.

  2. Start the CommPeak Softphone application. In the start window that opens, fill in the fields as follows:

    • User: enter data from the Login column.

    • Password: enter data from the Password column, and if you want to save the password, select the checkbox below.

    • Domain: specify your domain name followed by .stats.pbx.commpeak.com.
      To save the entered data, select the Save SIP account info for next login checkbox.

  3. Click the LOGIN & START CALLING button.

Option 2: Use SIP Credentials from CommPeak Portal

  1. In your account at CommPeak Portal, go to Setup -> SIP Accounts.

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  2. Find the necessary account and click SHOW to show Username/IP. If you forgot the password, click Reset Password to get an email with a reset link. Scroll down to the Server status section:

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  3. Start the CommPeak Softphone application. In the start window that opens, fill in the fields as follows:

    • User: fill in data from the Username/IP field.

    • Password: enter your SIP account password.

    • Domain:

      • specify your desired regional domain to which you want to log in, e.g. useast.sip.commpeak.com

      • or enter sip.commpeak.com and it will detect your region automatically.
        To save the entered data, select the Save SIP account info for next login checkbox.

  4. Click the LOGIN & START CALLING button.

Option 3: Dialer Credentials

You can use CommPeak Softphone in the Dialer.

IMPORTANT

To use the softphone with your CommPeak Dialer account, make sure that for your user, the Use WebRTC option is chosen in SIP Settings.

  1. Log in to your Dialer account.

  2. The Softphone window will pop up automatically, and you can start calling.

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