On the Messages > Incoming tab, you can view messages received in inbound & outbound campaigns.
Refer to the following table for column descriptions.
Column | Description |
Checkbox | Select the checkbox in the header to select all messages or choose them one by one |
From | Phone number of the subscriber who replied to the message |
Sender | DID number that got the initial message and then the reply |
Response Message | Message content |
Received At | Date and time of message creation |
Message history | Open chat with the subscriber as described below this table |
To send a reply to your customer:
Click the Open chat icon in the Message history column.
Click Continue Conversation in the side panel on the right.
Enter your message and click the send icon.
