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Updated over a week ago

To test your sound quality, adjust your microphone and headset settings, set your ringtone and sounds, and make other settings, click SETTINGS at the bottom of the screen and choose the needed option in the menu that appears.

Settings in full mode:

Settings in mini mode:

Click the ellipsis button and select Settings. The settings menu will open in the full mode.

General Settings

In the General Settings section, you can configure SIP account usage, the auto answering feature, and DTMF types.

SIP (Voice) Accounts

In your CommPeak Softphone, you can have up to five SIP accounts and switch between them when making callsโ€.

To add a SIP account:

  1. Click Add Another Account.

  2. Select a color that will identify this SIP account and calls made through it in the call history and add the account name.

  3. Enter SIP credentials as described in the Logging in to Softphone article.

  4. Save the changes.

When making calls, just expand the drop-down list and select the necessary account.

Here, you also have options for fixing the disconnection issue for your SIP accounts:

  • Click the RECONNECT button to try to connect your SIP account again

  • Download error logs to share them with our support

  • Delete the SIP account

Auto-Answer Calls

The feature allows agents to set a time limit, after which their softphone device will automatically answer an incoming phone call.

The Auto-Answer feature can only be activated for one SIP account at a time.

On the Auto-Answer Calls tab, you will see the auto-answer status.

To turn on the auto-answer feature:

  1. Expand the tab and click the Auto-Answer Calls toggle.

  2. On the new line that appears, set the number of seconds after which incoming calls will be auto-answered.

DTMF Types

In the DTMF Types section, you can choose any of the dual-tone multi-frequency signaling (DTMF) types that CommPeak Softphone supports: RFC2833, SIP INFO, and Inband. Just click on the line with the DTMF type you want to choose.

Audio Settings

In this section, you can change the settings of your input and output sound, adjust your ringtones, and set the application language.

Microphone & Headset Settings

Click Microphone & Headset Settings to adjust your input and output sound volume and set noise suppression.

To change the volume settings:

  1. In Microphone & Headset Settings, select the Input and Output Volume option.

  2. Under Microphone Volume, you can move the toggle to set the input volume to the level you need, test the volume level as you speak, and select the input device among the options in the drop-down list.

  3. Under Speaker Volume, you can set the output volume to the level you need and select the needed output device among the options available to you.

To change noise suppression settings:

  1. In Microphone & Headset Settings, select the Noise Suppression option.

  2. Choose whether to enable noise suppression for the incoming audio stream by switching the toggle at the bottom of the screen.
    If the toggle is off, noise suppression only works for the agent's side (outgoing audio).
    If it is on, the feature works for both the agent's and the customer's audio.

  3. Choose one of the options for noise suppression:

  • High - A technology for efficient noise removal from audio streams

  • Basic - Built-in browser noise suppression abilities

  • Disabled - No noise cancellation

Ringtone & Sounds

In Ringtone & Sounds, you can modify various sound settings.

  • In Choose ringtone, select your preferred tone in the drop-down list and listen to it by clicking the play button.

  • In Play ringtone from, choose the device in the list displayed.

  • Under Ringtone and sounds, adjust the volume of your ringtone and sounds and mute the ringtone or system sounds if you wish.


In the Language section, it is possible to switch the language of your Softphone. Besides English, Russian and Spanish are available.

Help and Support

The Help and Support section provides details about the application and its recent updates, your technical data, and directs you to the CommPeak Help Center and product legal information.

Test Call

  1. Click Test call to check your sound quality.

  2. A test call will start and you will be able to hear how your voice sounds.

Technical Details

In the Technical Details section, you can find information about your PBX, IP, extension, port, ping/jitter, and the Softphone version.


In Updates, you can check recent release notes on Softphone to stay updated.

Softphone Help

The Softphone Help redirects you right to our Help Center, where you can find answers to your questions regarding CommPeak Softphone.

About Softphone

Click About Softphone to open the page containing legal information about the product on our website.

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