Managers and agents can use pause statuses to let others know if they are available at the moment and select a reason for their unavailability. When an agent is on pause, this information is displayed on their card on the Realtime page. The card will also show the pause type - work-related or personal.
A manager can configure pause types this way:
Log in to PBX Stats.
Go to Configuration -> Pause Types.
Edit or disable previously created pause types in the list.
NOTE
The pause types that you have created appear in agent workspaces. When agents need to take a break, they can click Pause and choose one of them.
To create a new pause type:
Click Create Pause Type.
Enter its name.
Select category - Work Related or Personal
Place a checkmark to make it active.
Click Create.
If you want to learn more about configuring pause types for the agent, you can check Agent's Portal Overview.