Skip to main content
Pause Types
Updated over a week ago

Managers and agents can use pause statuses to let others know if they are available at the moment and select a reason for their unavailability. When an agent is on pause, this information is displayed on their card on the Realtime page. ‍The card will also show the pause type - work-related or personal.

A manager can configure pause types this way:

  1. Log in to PBX Stats.

  2. Go to Configuration -> Pause Types.

  3. Edit or disable previously created pause types in the list.


The pause types that you have created appear in agent workspaces. When agents need to take a break, they can click Pause and choose one of them.

To create a new pause type:

  1. Click Create Pause Type.

  2. Enter its name.

  3. Select category - Work Related or Personal

  4. Place a checkmark to make it active.

  5. Click Create.


If you want to learn more about configuring pause types for the agent, you can check Agent's Portal Overview.‍

Did this answer your question?