CommPeak

You can check your incoming calls against set time ranges (e.g., business and non-business hours) and then route the calls depending on the check result. 

This guide describes steps to add time groups and time conditions in your Cloud PBX.

Step 1: Access the Cloud PBX Web Interface

Obtain your Cloud PBX server's domain and admin credentials from CommPeak support team.

Open a web browser, navigate to the domain, and log in to the server. 

1. Obtain your Cloud PBX server's domain and admin credentials from CommPeak support team.
2. Open a web browser, navigate to the domain, and log in to the server. 


In the main menu of your Cloud PBX, go to APPLICATIONS and select Time Groups.

Fill in the necessary information: enter the group description and configure time settings for working hours and/or weekdays, month days, and months. 

The server time is visible on the Time Groups page next to the Add Time Group button.

1. In the main menu of your Cloud PBX, go to APPLICATIONS and select Time Groups.
2. Click Add Time Group. 
 1.png
3. Fill in the necessary information: enter the group description and configure time settings for working hours and/or weekdays, month days, and months. 
 NOTE ​ 
 The server time is visible on the Time Groups page next to the Add Time Group button. 
 
 2.png
4. Click Submit.

In the main menu of your Cloud PBX, go to APPLICATIONS and select Time Conditions.

- enter the condition name
- in Time Zone, the default value is UTC; select your local one if needed
- in Time Group, select a previously created time group
- Destination matches - if the time matches, you can route a call to an extension, a ring group, a queue, or to a previously configured IVR
- Destination non-matches - you can route a call to a voicemail if the call time doesn't meet the time condition

Click Apply Config in the top right to apply the settings immediately.

1. In the main menu of your Cloud PBX, go to APPLICATIONS and select Time Conditions.
2. Click Add Time Condition: 
 3.png
3. Fill in the necessary information: 
 - enter the condition name
 - in Time Zone, the default value is UTC; select your local one if needed
 - in Time Group, select a previously created time group
 - Destination matches - if the time matches, you can route a call to an extension, a ring group, a queue, or to a previously configured IVR
 - Destination non-matches - you can route a call to a voicemail if the call time doesn't meet the time condition

4. Click Submit.
5. Click Apply Config in the top right to apply the settings immediately. 
 5.png

Step 4: Configure Inbound Call Route with Time Condition

In the main menu, click CONNECTIVITY and select Inbound Routes from the dropdown menu.

Edit an existing inbound route or create a new one, as explained in the <a href="https://helpcenter.commpeak.com/en/articles/8079763">guide about configuring inbound routes</a>.

In the Set Destination section, select Time Conditions from the dropdown menu.

Choose the time condition you created in Step 3 from the dropdown menu. 

1. In the main menu, click CONNECTIVITY and select Inbound Routes from the dropdown menu.
2. Edit an existing inbound route or create a new one, as explained in the <a href="https://helpcenter.commpeak.com/en/articles/8079763">guide about configuring inbound routes</a>.
3. In the Set Destination section, select Time Conditions from the dropdown menu.
4. Choose the time condition you created in Step 3 from the dropdown menu.

Place a test call to the designated phone number or DID during different time periods to verify that the call is routed correctly based on the time conditions.

Step 1: Access the Cloud PBX Web Interface

Step 2: Create a Time Group

Step 3: Create a Time Condition

Step 4: Configure Inbound Call Route with Time Condition

Step 5: Test the Time Conditions