CommPeak provides a paid speech recognition service that you can add to your CommPeak Dialer system. It works similarly to converting VoIP calls to text available in your CommPeak Portal account.
You can transcribe your agents' voice calls and then do the following:
access transcription texts through the Call Records List report
open the transcriptions and search for a specific text.
If you'd like to enable the Speech-to-Text feature in your CommPeak Dialer, please submit a ticket to CommPeak support team. They will accept your request, inform you about the cost of the service, provide further instructions, and explain the available settings.
In your CommPeak Dialer, you can configure Speech-to-Text in settings and per campaign as follows:
which side to transcribe - lead, agent, or both sides (please consult with your CRM provider regarding the related expenses)
the default language of your calls and up to three additional languages
the minimum duration of the call to be transcribed
specify to calls resulting with which statuses you wish to apply the feature
specify to calls from which countries you wish to apply the feature.