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How to Create a Queue in PBX

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To create a queue:

1. At my.commpeak.com, go to LABS -> PBX Instances.

2. Log in to your PBX.

3. Go to APPLICATIONS -> Queues.

4. Click + Add Queue.

5. In General Settings, we recommend setting the following basic configurations:

Field Value
Queue Number Manually enter the number of your queue.
Queue Name Manually enter the name of your queue.
Agent Restrictions
Extensions Only
Ring Strategy
rrmemory
Autofill
Yes
Skip Busy Agents
Yes + (ringinuse=no)
Fall Over Destination
Terminate Call -> Hangup

6. On the Timing & Agent Options tab, please set 10 minutes or less for the Max Wait Time field.

7. Click Submit.

8. Click APPLY CONFIG in the top right corner.

We recommend that you contact our support team with a request to configure inbound call routes and destinations for you, and we will be happy to do it.

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