Products Log in Join Us
Products

My CommPeak

Cloud PBX

PBX Stats

SMS Service

DID Numbers

VoIP Service

CommPeak Softphone

Lead Routing

Speech-to-Text

Whoops…Nothing found

Try other keywords in your search

Making Calls

 1 Minute

 0 Likes

 2 Views

To start your call, click numbers on the dialpad or enter the number into the field above it. Then click the dial button.

Making calls in the full mode:

Making calls in the mini mode:

Enter the number in the suggested field and click the dial button.

When a call comes in, the number of the caller appears on your screen. To receive an incoming call, click Accept. If you cannot receive it, click Decline.

Incoming call in the full mode:

Incoming call in the mini mode:

Сlick the dial or the call end button, respectively. 

To complete your call, click the call end button.

Active Call: Available Actions

When you are on an active call, there are a few clickable buttons available:

Actions in the full mode:

Actions in the mini mode:

You can get to Transfer Call, Add Call, Call History and expand the window to the full mode via the ellipsis button. 

Transfer Calls

Transfer calls in the full mode:

To redirect your call to another agent:

  1. Click Transfer.
  2. In the window that opens, enter the number to transfer the call to.
  3. Choose any of the two options:

Transfer calls in the mini mode:

To redirect your call to another agent:

  1. Click the ellipsis button. 
  2. In the dropdown menu that opens, click Transfer
  3. Enter the needed number/name. 
  4. Choose whether to directly transfer the call or talk first.

Mute Calls

To make your microphone silent, click Mute. You’ll still be able to hear the other party while they don't hear you.

Click Unmute to let the other party hear you again.

Mute calls in the full mode:

Mute calls in the mini mode:

Click the Mute button to mute your microphone.

Click it again to turn your sound back on. 

Hold Calls

To place your active call on hold, click Hold

Click Unhold to connect back to the call.

Hold calls in the full mode:

Hold calls in the mini mode:

Click the Hold button to place the call on hold.

Click it again to return to the call.

Keypad

To have a keypad in front of you, click Keypad. Your ongoing call(s) will be displayed in the green header above the keypad.

Keypad in the full mode:

Keypad in the mini mode:

Add Call

Add call in the full mode: 

  1. Click Add Call. 
  2. In the window that opens, enter the number to call to.
  3. Click the dial button.

Add call in the mini mode: 

  1. Click the ellipsis button.
  2. In the dropdown menu that opens, click Add Call. 
  3. Enter the number/name to call to.
  4. Click the dial button. 

Multi Lines

One agent can have up to six calls at a time. All of them are displayed in a list of active calls.

If you are on one call, other lines are put on hold. 

Multi lines in full mode:

Multi lines in mini mode:

Conference Call

To add a call to the conference, click the merge icon next to it. 

If you end the conference, all participants are disconnected.

Add call to the conference in the full mode:

Add call to the conference in the mini mode:

Was this article helpful?

Still need help?

Reach out to our support team

Open a ticket