Launchpad to CommPeak services
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To start your call, click numbers on the dialpad or enter the number into the field above it. Then click the dial button.
Making calls in the full mode:
Making calls in the mini mode:
Enter the number in the suggested field and click the dial button.
When a call comes in, the number of the caller appears on your screen. To receive an incoming call, click Accept. If you cannot receive it, click Decline.
Incoming call in the full mode:
Incoming call in the mini mode:
Сlick the dial or the call end button, respectively.
To complete your call, click the call end button.
When you are on an active call, there are a few clickable buttons available:
Actions in the full mode:
Actions in the mini mode:
Transfer calls in the full mode:
To redirect your call to another agent:
Transfer calls in the mini mode:
To make your microphone silent, click Mute. You’ll still be able to hear the other party while they don't hear you.
Click Unmute to let the other party hear you again.
Mute calls in the full mode:
To place your active call on hold, click Hold.
Click Unhold to connect back to the call.
Hold calls in the full mode:
Hold calls in the mini mode:
To have a keypad in front of you, click Keypad. Your ongoing call(s) will be displayed in the green header above the keypad.
Keypad in the full mode:
Keypad in the mini mode:
Add call in the full mode:
Add call in the mini mode:
One agent can have up to six calls at a time. All of them are displayed in a list of active calls.
If you are on one call, other lines are put on hold.
Multi lines in full mode:
Multi lines in mini mode:
To add a call to the conference, click the merge icon next to it.
If you end the conference, all participants are disconnected.
Add call to the conference in the full mode:
Add call to the conference in the mini mode:
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