In CommPeak Softphone, you can switch your status. It can be either Available or Do Not Disturb (DND).

The Available status lets agents receive and make calls. It is set by default. 

While DND is active you can only make outgoing calls.

Change status in the full mode:

1. Click the status button.

2. Choose Do Not Disturb.

Change status in the mini mode:

1. Click the volume and profile button.
2. Choose Do Not Disturb.

*You can also adjust the volume in your headset and microphone here.
New in 2021/10/27 release When you click the settings icon, you will be redirected right to Microphone & Headset Settings in the full mode.

Exit the DND status in the full mode:

To receive calls again:

1. Click the profile button.
2. Choose Available or click Go online in the notification.

Exit the DND status in the mini mode:

1. Click the volume and profile button.
2. Choose Available or click Go online in the notification.