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The Agent's Portal is a workspace where you can make and receive clients' calls as well as check out your call statistics.
To log in, enter your username and password on the Agent’s Portal.
By default, you’ll use the CommPeak WebRTC as your device. However, you can add another one. To do so, uncheck the Use our WebRTC as your device box and enter the device name.
On your workspace, you can see the statistics of all your calls in the following boxes:
|Total calls||The total number of calls you had|
|Outbound||The calls you made|
|Inbound||The calls you received|
|Total talk time||The time totally spend on talks|
|Effective calls||The calls over 150 seconds|
|Unanswered calls||The calls you didn’t answer|
|Answered calls||The calls you answered|
|Total break time||The time totally spent on breaks|
To get to the CommPeak Softphone and start dialing phone numbers, click the dial button.
The section on the right displays the following data:
To end your session and log out of your workspace, click LOGOUT.
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