CommPeak Dialer
Predictive auto dialing system
Realtime Actions: Listen, Whisper, Barge
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The Whisper action on the Realtime page allows the manager to listen to the agent talking and talk to the agent or to both parties.
To use the feature:
-
Click Actions
on the respective agent's card and select Whisper.
- In the window that opens, enter your user login in the box and click Whisper.
- Answer the incoming call.
You will start listening to the agent. You can also take the following actions:
- Press 5 to switch to the Whisper mode and talk to the agent
- Press 6 to switch to the Barge mode and talk to both the agent and the customer
- Press 4 to switch to the Listen mode again and listen to the conversation
Realtime Monitoring