Predictive auto dialing system
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On the dashboard, you can see the main statistics of your PBX for the selected period (today by default):
Total number of inbound and outbound calls
The average duration of inbound and outbound calls
The percentage of bridged (connected) inbound calls and successful outbound calls
Bridged and non-bridged inbound calls
Answered and unanswered outbound calls
Inbound and outbound call statistics graph
The list of top five agents.
By default, it shows the most successful agents by the number of calls made.
To sort the results by a different criterion, click the header of the respective column.
Call duration graph
Queue summary graph
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