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What is DID verification? How do I verify my external Caller IDs?

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In some cases, you may want to make calls while using a DID number you own outside of CommPeak as your Caller ID for outgoing calls.

To allow this, we require that you verify the possession of the DID you want to add.

This verification can easily be done from your my.commpeak.com account.

You can get to the DID verification window as follows:

  1. Select SETUP in the main menu.
  2. Go to the SIP Accounts tab.
  3. Click the edit button on the right.
     
  4. Scroll down to the CALLER ID section. 
  5. In the message you will see on the right, click the link for verifying DID numbers.
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NOTE

You can also reach the DID verification window from SETUP -> Dynamic Caller ID tab. You will find the needed link in the center of the page.

When the verification window opens, proceed as follows:

  1. In the window that appears, choose the country code for the number you wish to verify.
  2. Enter the number you wish to verify.
  3. Optionally, under Advanced, select the caller ID for this incoming call.
  4. Click MAKE THE CALL. You will receive an incoming call to the number you have entered.
  5. Answer the call and in the next window, input the code that the system gives.
    In case you didn't receive a call, make sure your number is configured to receive incoming calls and click the "I didn't receive a call" link to restart the process.
  6. Click FINISH VERIFICATION.

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