Predictive auto dialing system
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Call transfer is the process of relocating a call to another phone or system. There are two types of call transfer:
Blind — the initiating party is removed from the process right after initiating the transfer, and thus it becomes blind to what is happening. For the blind transfer, dial ## on your softphone.
Attended — the initiating party is attending the transfer process by contacting the destination before completing the transfer. For the attended transfer, dial *2 on your softphone.
Depending on the softphone you use, the way to transfer calls may differ. We will show how to do it in Zoiper as an example.
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