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Wrong Lead Was Called

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If the Dialer called a customer who was not supposed to be called, please perform the steps below.

Step 1: Check Call Records List

Go to Call Records List report and check from which group the customer was called. 

For more information, please refer to the Call Records List Report article.

Step 2: Check group filters

Go to User Groups and check filters to understand how the lead passed the filters.

Please refer to the User Groups, Skill Groups, Tags, and Roles article for more information.

Step 3: Contact support

If you still have questions after performing steps 1 and 2, please open a support ticket and attach call data samples to it (including phone number and timestamp). 

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