Products Log in Join Us
Products

My CommPeak

Cloud PBX

PBX Stats

SMS Service

DID Numbers

VoIP Service

CommPeak Softphone

Lead Routing

Speech-to-Text

Whoops…Nothing found

Try other keywords in your search

Devices

 0 Minutes

 0 Likes

 1 View

Devices are SIP accounts that agents use to sign in to the system and work in it.
There are two types of devices: fixed and ad hoc.

A fixed device has only one login and password and is attached to one extension only. 

An ad hoc device can have several logins and passwords, so that it can be used by multiple agents with multiple extensions, for instance - at different shifts.

To view the list of devices, go to Configuration and click Devices.

The table will display the device name, password, type, the related caller ID and agent name, and show the status of the device.

Was this article helpful?

Still need help?

Reach out to our support team

Open a ticket