Devices are SIP accounts that agents use to sign in to the system and work in it.
There are two types of devices: fixed and ad hoc.
A fixed device has only one login and password and is attached to one extension only.
An ad hoc device can have several logins and passwords, so that it can be used by multiple agents with multiple extensions, for instance - at different shifts.
To view the list of devices, go to Configuration and click Devices.
The table will display the device name, password, type, the related caller ID and agent name, and show the status of the device.