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To view the list of agents in your PBX, go to Configuration in the main menu and click Agents.

Here you can see agent IDs and names, credentials, devices they are logged into, and queues they are assigned to.

To see details about an agent, click in the Actions column.


To edit an agent name, go to the PBX control panel at My CommPeak -> Labs -> PBX Instances -> Log In.

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