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Admin Page

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On this page, the users with admin permissions can create various parameters from available templates, edit or delete existing parameters.

To create a new parameter:

  1. Click Create New Parameter.
  2. Select a parameter name from the drop-down list and enter its value in the box.

    NOTE

    For some parameters, you can enter multiple values separated by commas:

  3. Click Save.
Parameter Description
lagged_time
Modify the sensitivity of the network checker, 300 by default. When the network latency reaches this value, the network quality indicator in the agent's realtime data will become red.

IMPORTANT

1. We recommend that you correlate the latency value with your average ping result to our PBX server.

2. Set the value above 100.

3. If your average ping result is 100 ms, set the value to 200; 150 ms - to 200-250.

4. If your average ping result is 300 ms, we recommend that you connect to another server closer to your region.

effective_time
Customize the time threshold after which your call is considered effective. The default value is 150 seconds.
international_prefixes
Hide custom prefixes when making outbound calls. The prefixes will appear in CDR reports. You can enter multiple values separated by commas.
tech_prefixes
Hide technical prefixes used for defining tariffs. You can enter multiple values separated by commas. 
public_recording_ip_acl
List IP addresses with allowed access to call recordings. You can enter multiple values separated by commas. 
click2call_ip_acl
List IP addresses with allowed access to Click2Call integration. You can enter multiple values separated by commas.  
mask_first_digits
/
mask_last_digits
Define how many first/last digits to hide (replace with *) in the called party phone number.

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