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Admin Page

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On this page, the users with admin permissions can create various parameters from available templates, edit or delete existing parameters.

To create a new parameter:

  1. Click Create New Parameter.
  2. Select a parameter name from the drop-down list and enter its value in the box.
  3. Click Save.
Parameter Description
lagged_time Use it to modify the sensitivity of the network checker, 300 by default. When the network latency reaches this value, the network quality indicator in the agent's realtime data will become red.


1. We recommend that you correlate the latency value with your average ping result to our PBX server.

2. Set the value above 100.

3. If your average ping result is 100 ms, set the value to 200; 150 ms - to 200-250.

4. If your average ping result is 300 ms, we recommend that you connect to another server closer to your region.

effective_time Use this parameter to customize the time threshold after which your call is considered effective. The default value is 150 seconds.

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