Predictive auto dialing system
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The Dialer can send SMS or email messages to leads triggered by certain events. For example, you can use them to send a verification link to leads after they've made deposits.
Agents also can send SMS messages from the call or feedback pages.
To enable the SMS sending feature, you need to take the following steps:
The support team will do the rest, and you'll be able to send SMS messages and check reports.
Another way for sending SMS is available to agents from the call or feedback pages.
To view the Dialer SMS reports, go to Reports and select Additional Reports > Communication Report.
To view the user portal reports, go to SMS > EDRs at my.commpeak.com.
If you are interested in the CommPeak SMS service, please refer to the articles in this section.
To enable emails, submit a ticket to your account manager, and they will provide you with further instructions.
Reach out to our support teamOpen a ticket