Predictive auto dialing system
Try other keywords in your search
When agents take a break or finish their work in the predictive dialing mode, they need to clock out from the system by selecting one of the available reasons.
Administrators can add new reasons and remove existing reasons whenever necessary.
To create a clock-out reason:
You can view statistics about agents' breaks in the Clocked-in Agents Report.
This report provides data about agents' presence in the Dialer and the breaks they took.
To run the report:
|Total logged in time||The total duration of the agent's stay in the system|
|Total clocked in time||The total duration of the agent's clock-ins|
|Total clocked in count||The total number of times the agent clocked in. You can click on the number to open a new window with detailed data about clocked in/clocked out times and break durations downloadable as a CSV file.|
|Total breaks in time||The summarized duration of all breaks the agent took|
|Start shift||The summarized time between login and clock-in moments. The digit that precedes the time shows the number of logins|
|Break duration: system||The total duration of the agent's breaks with no clocked-out reason. Such breaks can happen because the agent closed the browser without clocking out, was forced out by the manager, or system issues|
|Break duration:[other reasons]
||The total duration of the agent's breaks with a specific clocked out reason|
Reach out to our support teamOpen a ticket