Products Log in Join Us
Products

CommPeak Dialer

My CommPeak

Cloud PBX

PBX Stats

DID Numbers

VoIP Service

SMS Service

CommPeak Softphone

Lead Routing

Speech-to-Text

Reseller

CommPeak LookUp

Whoops…Nothing found

Try other keywords in your search

Realtime Alerts

 0 Minutes

 0 Likes

 130 Views

The Dialer can alert you about low ASR rates, low and critical levels of available leads, and agents not answering for a long time. If you are interested in realtime alerts, please submit a ticket to the CommPeak support team, who will configure the alert settings for you. 

The Alerts indicator is visible in the top right corner of the Predictive Realtime Stats page:

When you click on it, you will see the most recent alerts that haven't been dismissed yet. You can dismiss the alerts.

A detailed list of all alerts is available in Tenant > Realtime Alerts.

Was this article helpful?

Still need help?

Reach out to our support team

Open a ticket