Predictive auto dialing system
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The Dialer can alert you about low ASR rates, low and critical levels of available leads, and agents not answering for a long time. If you are interested in realtime alerts, please submit a ticket to the CommPeak support team, who will configure the alert settings for you.
The Alerts indicator is visible in the top right corner of the Predictive Realtime Stats page:
When you click on it, you will see the most recent alerts that haven't been dismissed yet. You can dismiss the alerts.
A detailed list of all alerts is available in Tenant > Realtime Alerts.
Reach out to our support teamOpen a ticket