Products Log in Join Us
Products

CommPeak Dialer

My CommPeak

Cloud PBX

PBX Stats

DID Numbers

VoIP Service

SMS Service

CommPeak Softphone

Lead Routing

Speech-to-Text

Reseller

CommPeak LookUp

Whoops…Nothing found

Try other keywords in your search

Working with Campaigns

 1 Minute

 0 Likes

 411 Views

All leads imported from the CRM or uploaded with lead files are assigned to campaigns. The support team assists you with importing the leads and creating campaigns according to your requirements. 

Campaigns are virtual boxes consisting of logical rules. Unlike rules in groups used for filtering leads from campaigns, the rules in the campaign section define calling behavior: which agent should call a lead and what happens after a call.

You can manage campaigns and campaign groups using the Campaigns menu.


Viewing Campaigns

To view campaigns:

  1. Go to the Campaigns menu and click Active Campaigns.
  2. On the Active Campaigns page, the campaigns are displayed in groups.
  3. You can click Expand All to view all groups. Or you can click + to expand a specific group. On the displayed page, the campaigns are organized into a table. It has several columns with parameters and buttons that provide access to actions.
Column Description

ID

Each campaign has a unique ID that the system assigns to it.
Name

 This is a campaign name to identify it quickly.

Active 

This column indicates whether campaigns are active (green circle) or disabled (red circle).

Leads Count

This column shows how many leads are assigned to a given campaign.

Currently Available Leads 

These are all leads in the campaign available for dialing (not frozen, blacklisted, or out of calling hours, etc.)

Statuses This column shows all statuses in a specific campaign by their colors and the number of leads per status.
Actions There are Frequent and Rare buttons that provide access to actions with campaigns. 

Campaign Groups

You can create campaign groups if you have many campaigns for several brands at the same tenant, different products, etc.

To create a campaign group:

  1. Go to the Campaigns menu and click Campaign Groups. Alternatively, you can click on the Create New Campaign Group button on the All Campaigns page.
  2. Enter the group name and description.
  3. Click the campaign name in the Available box to add it to the group. To quickly find a group, you can enter its title in the Filter field.
  4. Add as many campaigns as you wish. Then click Save.

NOTE

1. A campaign can belong to only one group.

2. There is a group called Campaigns without a group. It contains campaigns that don't belong to any group.

Editing Campaign Parameters

Please refer to a separate article.

Understanding Campaign Rules

Rules in campaigns define how to process the leads once they enter the campaign, depending on their weight and status they get after the call.

For a detailed explanation of rules with examples, please see the Understanding Campaign Rules‍ article.

Stats by Leads

You can load quick data about the campaign leads. Click Frequent > Stats by leads. For more detailed data, go to Reports.

Campaign Agents

You can check if filters work correctly and which agents can call leads from a campaign. Click Frequent > Users List

This can help if a certain agent or group of agents do not receive any calls.

Manager Tags

Refer to a separate document to learn how to create manager tags for specific campaigns that agents can apply during calls.

Was this article helpful?

Still need help?

Reach out to our support team

Open a ticket