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Adding SIP Accounts

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If several agents use VoIP services, you can create more SIP accounts.

NOTE

The number of available SIP accounts is displayed on the Setup page:

If you need more, open a support ticket.

To add a new SIP account:

  1. Click Setup in the left pane and expand the SIP Accounts tab.

  2.  You will see the number of active/available SIP accounts. Click on the plus sign next to the box. 
  3. On the page that opens, fill in each section as described below. When done, click SAVE CHANGES.
Section Description
Account
  • Name - enter the name of the new SIP account to locate it quickly. 
  • Channel Limit - enter the channel limit for this SIP account or 0 to use your account limit. The maximum limit you can distribute between all your SIP accounts is specified on the top of the setup page.
  • Default tech. prefix - Leave the default value to ensure the best routes and call quality.
Caller ID Refer to the Caller ID Setup article
Features Select the following checkboxes:
  • to bypass NAT issues with no audio for established calls
  • to enable playing a message when you try to call but are out of balance
Speech to Text Enable converting recordings of your calls to text and create rules. Visit the Speech to Text category for more information.
Authentication Refer to the SIP Account Authentication article.

Your new account is created and will become active in a while.

If you need more SIP accounts than available or want to use other services provided by CommPeak, please submit a request to our support team by clicking SUPPORT at the top of any page.

 

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