To be able to monitor the performance of your network, you should allow ICMP echo requests and replies, commonly called "ping messages", between CommPeak's servers and your IP address. 

For settings needed for opening your IP address to the ICMP echo requests from our servers, please see the following articles provided by major network router manufacturers:

Fortigate - https://kb.fortinet.com/kb/documentLink.do?externalID=FD38540

Palo Alto - https://docs.paloaltonetworks.com/pan-os/8-1/pan-os-admin/networking/session-settings-and-timeouts/icmp.html

F5 - https://techdocs.f5.com/kb/en-us/products/big-ip_ltm/manuals/product/ltm-implementations-11-5-1/48.html

MikroTik - https://wiki.mikrotik.com/wiki/Manual:IP/Firewall/Filter

Cisco - https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/ipsla/configuration/15-mt/sla-15-mt-book/sla_icmp_echo.html