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Call Records List Report

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The Call Records List report provides detailed data on all calls made using Dialer. 

To open the report, click Reports > Call Records List.

To limit the pool of displayed results:

  1. Use one or more filters under Search Calls by Filter.
    You can hide some columns in the results and change their order according to your preferences. Click Configure Columns in the bottom right corner. Then drag and drop boxes to rearrange the columns and click Save changes.

    NOTE

    If you don't have the Configure Columns options, contact the support team or your account manager to enable it for you.

  2. Click Search.

The results are displayed in the table below.

Click Export to CSV to save the report in the CSV format. This will create a new task for the system to generate a file. When the task has been completed, the file will be available for download in Tenant > Tasks.

Column

Description

ID

The call ID. If you click the call ID button, you will see a copyable link to the public location where the call recording is stored and can be played by a third-party user, provided they have appropriate permissions.

Lead ID

The ID of the lead in the system

Call Type

Displays the type of the call: predictive, manual, etc.

Start at

Date and time when the call started

Related to

The customer’s name

Original Identifier

Lead identifier used in the CRM

Campaign/Group

The campaign the call is related to the group the calling agent is related to

Status

The status assigned to the call after its completion

If a manager was tagged in the call, a question mark appears next to the status:

Click on the question mark to see details and when the manager entered and left the call.

Caller User

The agent’s name

Duration

Call duration including the ringing time

Bill Duration

Duration after the call was answered

Hangup

The party that ended the call: the customer, the agent, or the system

Caller ID

The agent’s phone number displayed to the customer

To

The customer’s phone number

Status

Shows if the call was successful (OK) or not (Fail)

Listen

Click the button to play the recorded call and/or download it.

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