Predictive auto dialing system
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The leads that agents have saved as personal scheduled meetings are stored in the future callback list. Agents can view and edit these leads and make manual calls to them.
To view the agent's callback list, click Agent > Future call-backs on the Dialer homepage.
Agents will see all the leads assigned to them.
There are three filter options to limit the pool of displayed results:
In the Call After column, you can edit the date and time of your future call. Click the field and in the pop-up window, select the required values, and then click Done. Then select the time zone - the lead’s or the agent’s - and click Save.
The Actions column suggests actions to perform.
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