Predictive auto dialing system
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CommPeak Softphone has a transfer option to redirect your call to another agent. Find more information in Making Calls.
To learn how to add extra calls to the one you are having at the moment, check Making Calls.
To test your sound quality, make a test call via CommPeak Softphone.
Also, you can check and adjust your input and output volume level in the Microphone & Headset section. Find more information in Settings.
We provide the following DTMF types:
Go to Settings -> DTMF Types in CommPeak Softphone and choose the type you need.
If your calls made via CommPeak Softphone fail, make sure your balance is topped up.
Also, check if your Internet connection is active and stable.
If you still experience troubles, contact our Support Team.
In the Technical Details section of CommPeak Softphone, you can find information about Ping/Jitter.
If Ping is less than 150 ms, the latency is good.
If Ping is more than 200 ms, the latency is high. In this case, we recommend checking your Internet connection.
You can run the CommPeak Speed Test to make sure the speed and quality of your connection are fine.
Reach out to our support teamOpen a ticket