Predictive auto dialing system
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The most common reason why you can be denied access to PBX Stats is that your IP address is not included in the list of allowed ones.
For information on how to whitelist your IP, please refer to this article.
To find your API key in PBX Stats:
No, you cannot log in with your Google account. Please use your PBX Stats credentials to access PBX Stats.
By default, you are in the listening mode when you connect to a call. To use Whisper, click 5 on the dialpad while you are on the call.
In Queue Manager, there are queues displayed next to each agent. All queues that an agent belongs to are already checked. You can add/remove those checkmarks to assign/unassign agents.
Please follow these steps to receive an incoming call:
If you have an admin role, you can add different users, assign roles to them, and give or limit access to PBX Stats features.
Please follow these steps to find and export a report:
To find more information about saved reports, check Tasks.
The time zone in your profile is set for support and reporting purposes. Taking into account your current time, it will be more convenient for your clients and our support to contact you. Also, all time statistics in your account — and reports consequently — will be shown according to your local time.
To change your time zone:
Reach out to our support teamOpen a ticket