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Reports - Overview
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In the Reports section of the CommPeak user portal, you can generate the following reports showing details of your call and expense history:
- Call Records (CDR) with call record data for inbound and outbound calls
- Origination Call Records with call record data for inbound calls only
- Daily Calls with daily statistics for outbound calls
- Calls by Destination with statistics for outbound calls split by destinations
- Call Graphs with the visual representation of call data
- Speech-to-Text Recognitions with text conversions of your voice calls
- Balance Graph with the daily chart of your account balance
The call reports can present data collectively or per each SIP account if you have more than one.
To run a report:
- Click REPORTS on the main menu on the left.
- Go to the tab for the needed report.
- Apply filters as required and click SEARCH. You will see the report output on the screen.
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To download the report as a CSV file, click the button on the right to either save a report right away or submit a request for generating CDRs which contain a considerable amount of data.
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You can find CDRs after a while under GENERATED REPORTS.
Here you will see submitted and completed reports available for download for seven days:- CDR ALL report includes data on all calls
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CDR SUMMARY provides statistics by the destination country.
Balance Graph