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Caller ID Setup

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You can set a Caller ID for outbound calls for each SIP account - a phone number to display to the terminating party.

IMPORTANT

When you are using your trial credit, you are bound to the phone number registered during signup to the CommPeak portal. To set a different number, please top up your account.

To set your Caller ID:

  1. In the menu on the left, select Setup.
  2. On the SIP Accounts tab, click the Edit button on the line for the required SIP account.

    You enter the editing page for the SIP account.

  3. In the CALLER ID section, select the default caller type from the following options:
    • Caller ID set by Caller - the ID will be displayed according to the softphone configuration.
    • Always Blocked - the Caller ID will always be hidden from the terminating party.
    • Fixed Caller ID - when selecting this option, complete the following settings:
      • Default Caller ID Number: enter a phone number in the E.164 format to be displayed to the called party for outgoing calls from this SIP account.

        Warning

        Using fake or invalid phone numbers is prohibited and being thoroughly monitored by CommPeak. Accounts using fraudulent phone numbers will be blocked.

      • Default Caller ID Name: optionally, enter a name to be displayed together with the number above.  

        NOTE

        Sometimes the Caller ID fails to display to the callee due to their mobile provider's restrictions. This is beyond CommPeak's responsibility.

      • Dynamic rules: optionally, define and select rules for calling various directions. For an explanation of how to set a rule, please refer to the section below.
  4.  Click SAVE CHANGES at the bottom of the page. If you created dynamic rules, you can view and edit them in the Dynamic Caller ID tab:

Dynamic Caller ID

in the Dynamic rules field, you can select the previously created rules for displaying the Caller IDs in various cases.

To add a dynamic Caller ID rule:

  1. Click CREATE NEW RULE at the bottom of the CALLER ID tab.

    Alternatively, go to the Dynamic Caller ID tab in SETUP and click on the plus sign next to the Dynamic rules box.

  2. In the window that appears, fill in the fields as described in the table.
  3. Click SAVE RULE.
Field Instructions
Rule Label Enter the name of the rule.
When Dialed Number Starts with: Specify the starting digits of the dialed number.
Use Blocked Number Instead of Caller ID Number Select the check box to hide the Caller ID when dialing the numbers according to the rule.
Set Caller ID Number to (E.164 Format): Enter a phone number in the E.164 format to be displayed to the called party.
Set Caller ID Name Optionally, enter a name to be displayed as well.

EXAMPLE
You want to set a German DID number for outgoing calls to Germany.
Under When Dialed Number Starts with: you should enter the country prefix for Germany (49).
Under Set Caller ID Number to (E.164 Format): enter the German DID number you are going to use as your Caller ID for outgoing calls to Germany (e.g., +493012345678).

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