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FAQ

What is DID?

DID (or DDI) stands for Direct Inward Dialing customizable toll-free origination service for businesses, call centers, and any other company in need of being accessible to its audiences.

Do you pass Caller ID? What method do you use?

CommPeak passes the customer’s caller ID to its carriers at all times. When configuring a SIP account (Setup -> SIP accounts -> Edit account), you can choose if you wish CommPeak to pass caller ID, restrict it or override it with pre-configured setting at the SIP account configuration. You can configure the account to respect caller ID based on SIP header “From”, “P-Asserted-Identity” or “Remote-Party-ID”.

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