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Creating SIP Accounts
Configuring a SIP Account in a Softphone App
My CommPeak Dashboard Overview
In some cases, you may want to call different destinations while using a DID number you own outside of CommPeak as your Caller ID for outgoing calls. To allow this, we require that you verify the possession of the DID you want to add. This verification can easily be done from your my.commpeak.com account: Select SETUP in the main menu and go to the
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After signing up with CommPeak and getting your SIP account credentials, your next step is to register your SIP Account in a softphone application or with your IP phone to make your first call. To illustrate the steps required for softphone configuration, we will use Zoiper. NOTE Zoiper is a softphone application available for Windows, macOS, and Li
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Your first SIP account appears in your My CommPeak portal automatically after signup, and you can add more later. In the following sections, we explain how to modify SIP account settings according to your needs. Resetting Password There is a need to reset the password: to create a permanent password for your first SIP account after you switch from I
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You can set a Caller ID for outbound calls for each SIP account - a phone number to display to the terminating party. IMPORTANT When you are using your trial credit, you are bound to the phone number registered during signup to the CommPeak portal. To set a different number, please top up your account. To set your Caller ID: In the menu on the left,
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To start using services provided by CommPeak, you need to do the following: Register an account at the CommPeak user portal by following the steps below If required, modify your default SIP account and create more SIP accounts Configure your SIP account in a softphone application or an IP phone To register an account at the CommPeak user portal: O
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To make calls via your PBX, you should register the needed extension (device) in a softphone application or an IP phone and log the agent in to the softphone/IP phone. NOTE To demonstrate the steps where a softphone application is required, we will use Zoiper, an application available for Windows, macOS and Linux, as well as Android and iOS. This i
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The first thing you need to do before using CommPeak Softphone is to get your login information and log in. Follow these steps to find relevant data and start your work: Go to PBX Stats —> Configuration —> Agents.On this page, data in the Login column corresponds to the User field in Softphone. And the Password column data, respectively, corre
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Direct Inward Dialing numbers (also known as DIDs or virtual numbers) is a phone company service that allows you to have unique virtual phone numbers for each person or workstation. You can allocate individual phone numbers within your PBX system. DIDs are an essential part of the successful calling, which leads to a higher answer rate and more effe
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Regulations of the following countries require that you use a CommPeak DID number or a verified caller ID while making outgoing calls to these destinations: Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg,
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In this article, we describe how to configure your firewall for SIP operation. Open firewall ports We recommend opening firewall ports towards your PBX server with any/any rules, or the following ports: 5060 TCP & UDP 5061 TCP 10000-20000 UDP 443 TCP 80 TCP If you are using our Auto-Dialer please open 2052 TCP2053 TCP Allow monitoring for IP ad
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