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Creating SIP Accounts
Configuring a SIP Account in a Softphone App
Caller ID Setup
In some cases, you may want to make calls while using a DID number you own outside of CommPeak as your Caller ID for outgoing calls. To allow this, we require that you verify the possession of the DID you want to add. This verification can easily be done from your my.commpeak.com account. You can get to the DID verification window as follows: Select
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After signing up with CommPeak and getting your SIP account credentials, your next step is to register your SIP Account in a softphone application or with your IP phone to make your first call. To illustrate the steps required for softphone configuration, we will use Zoiper. NOTE Zoiper is a softphone application available for Windows, macOS, and Li
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Your first SIP account appears in your My CommPeak portal automatically after signup, and you can add more later. In the following sections, we explain how to modify SIP account settings according to your needs. Resetting Password You need to reset the password for a SIP account: to create a permanent password for your first SIP account after you sw
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Your caller ID is the phone number displayed to the call recipient at your outbound calls. At My CommPeak, we offer a few caller ID options to set for each SIP account. IMPORTANT When you are using your trial credit, you are bound to the phone number registered during signup to the CommPeak portal. To set a different number, please top up your accou
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To start using services provided by CommPeak, you need to do the following: Register an account at the CommPeak user portal by following the steps below If required, modify your default SIP account and create more SIP accounts Configure your SIP account in a softphone application or an IP phone To register an account at the CommPeak user portal: O
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To make calls via your PBX, you should register the needed extension (device) in a softphone application or an IP phone and log the agent in to the softphone/IP phone. NOTE To demonstrate the steps where a softphone application is required, we will use Zoiper, an application available for Windows, macOS and Linux, as well as Android and iOS. This is
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The first thing you need to do before using CommPeak Softphone is to get your login information and log in. Follow these steps to find relevant data and start your work: Go to PBX Stats —> Configuration —> Agents. On this page, data in the Login column corresponds to the User field in Softphone. And the Password column data, respectively, corr
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Regulations of the following countries require that you use a CommPeak DID number or a verified caller ID while making outgoing calls to these destinations: Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg,
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In this article, you will learn how to allow specific IP addresses to access your system. Such settings will increase your network protection, minimize security risks, and prevent unauthorized access to your PBX. To set the IP ACL (access control list): Log in to the CommPeak user portal. In the main menu on the left, select Labs. On the PBX Instanc
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Direct Inward Dialing numbers (also known as DIDs or virtual numbers) is a phone company service that allows you to have unique virtual phone numbers for each person or workstation. You can allocate individual phone numbers within your PBX system. DIDs are an essential part of successful calling, which leads to a higher answer rate and more effectiv
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